Legal Guarantee of Conformity

1. LEGAL WARRANTY FOR CONSUMERS

Products sold by Lube Store Brescia-Giacosa to consumers are covered by the legal warranty of conformity provided for by applicable Italian law.

The legal warranty protects the consumer if the purchased product has a defect of conformity existing at the time of delivery or manifested within the period provided for by law.

2. WARRANTY DURATION

For new goods, the legal warranty lasts two years from the date of product delivery.

The rights provided for by the legal warranty cannot be excluded or limited by these conditions.

3. WHEN A PRODUCT MAY NOT BE CONFORMING

A product may be non-conforming when, for example:

it does not correspond to the description provided on the website;
it does not possess the characteristics indicated on the product page;
it is not suitable for the use normally intended for goods of the same type;
it has defects that compromise its ordinary use;
it is delivered in a version different from the one purchased.

4. AVAILABLE REMEDIES

In case of a defect of conformity, the consumer may be entitled, as provided by law, to the restoration of conformity through:

repair; or
replacement.

If these remedies are not possible, are not carried out correctly, or are not applicable according to current regulations, the consumer may be entitled:

to a proportional reduction of the price; or
to the termination of the contract and a refund.

5. HOW TO REPORT A PROBLEM

To report a possible defect of conformity, contact us at:

Email: info@lubestorebrescia-giacosa.it

Phone: +39 030 231 2077

Please indicate:

order number;
name used for the purchase;
description of the problem;
photographs of the product, where available;
photographs of the packaging, if relevant.

Photographs can help us process the request more quickly, but they do not limit the rights recognized to the consumer by law.

6. DIFFERENCE BETWEEN WITHDRAWAL AND LEGAL WARRANTY

The right of withdrawal allows the consumer to change their mind about the purchase within 14 calendar days of receiving the product, subject to exceptions provided by law.

The legal warranty, on the other hand, concerns defective or non-conforming products and, for new goods, lasts two years from delivery.